www.royalmilewhiskies.com (“Website”) is owned and operated by The Dormant Distillery Company Limited, a private limited company registered in Scotland (company number SC172078), whose registered office is The Dormant Distillery Company Limited, Pentland Industrial Estate, Loanhead, Scotland, EH20 9QH (the “Company”).
This Privacy Policy (which forms part of our Terms and Conditions) details how your personal data is collected and explains our data processing practices with regard to the Website and when you visit us in store. Other websites to which this Website links are not covered by this policy and you should read their privacy statements to find out about their processing.
WHAT IS PERSONAL DATA?
Personal data can be anything that relates to a living person. It includes obvious things like your name, address and date of birth but also includes things you might not think about, like your car registration number or your employee number.
Some information is deemed to be ‘special’ and needs more protection because of its sensitivity. Data Protection Law considers this type of information as information about your race, ethnic origin, your religious, philosophical or political beliefs, trade union membership, genetic data, biometric data, health information or information about your sexual orientation or your criminal history. We don’t generally process information that comes into the ‘special’ category via the Website.
We are required by law to treat all of your personal information legally and fairly.
WHAT PERSONAL DATA WE COLLECT
When you visit us at Royal Mile Whiskies, in-store or online, we may collect, personal information about you. This would be to fulfil your order, correspond with you, handle any queries or complaints and to manage our business operations including our website. We may collect the following:
Your name, billing and delivery address, telephone number, email address, payment or bank details for your order or enquiries.
Details of your transactions, including purchases and refunds.
Email address to receive service notifications, electronic receipts for in-store purchases, and marketing you have consented to.
IP address(es), device and browser information, and any cookies and similar technologies you have opted in to or are that are essential to use our website as well as looking at how our customers use our site when they visit us.
Passwords for any accounts that you create with us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We may collect your personal data in one or more of the following ways:
- directly from you when you raise a query with us;
- directly from you when completing forms through our Website or logging in and accessing your online account;
- directly from you when you make a payment through our Website;
- from the devices you use when you use our service via Cookies; or
- directly from you when you consent to marketing.
Your email address is requested when you sign up to receive our email newsletter. If you sign up to our newsletter, we may also track information and data from marketing emails or emails sent under legitimate interest such as open and click-through-rates to help us improve our service to you.
We may also collect, and third-party providers of advertisements may also collect, information regarding your visit to www.royalmilewhiskies.com. This may include where you are geographically, how you were referred to us (eg search engines, social media or email marketing), your browser and device type, the pages you viewed and duration of your visit and any search terms used. This information may be collected, even if you do not register an account with us.
Anonymous website usage is gathered using cookies. For more information on cookies as well as an exhaustive list of cookies we collect see the Cookies section.
HOW WE USE YOUR PERSONAL DATA AND OUR LEGAL BASIS FOR PROCESSING IT
This information is processed under lawful basis in the following ways, please note this is not an exhaustive list:
Legal Basis
Contract
To process and fulfil your order(s). This includes delivery, payment and returns and to communicate order and delivery updates to you.
Contract
If you have created an account, to manage your account details.
Consent
If you have opted-in to our marketing communications, to send special offers, emails and promotions that may be of interest to you (you can opt out of receiving these at any time).
We will also seek your consent for certain types of cookies where this required by Data Protection Laws e.g. non-essential cookies.
Legitimate Interest
To deal with enquiries such as if you fill out a “Contact Us” form, we will use this personal data to respond to your enquiry.
Legitimate Interest
For analysis to continuously improve Royal Mile Whiskies website to improve your experience with us.
Legitimate Interest
To assist in the detection and prevention of fraud by undertaking anti-money laundering checks, Tax Reporting Obligation checks, Know your Client (KYC) checks and any other check as required for this purpose.
COOKIES
What are cookies?
Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.
Why do we use cookies
Cookies make sure that during your visit of our online shop you remain logged in, all items remain stored in your shopping cart, you can shop safely and the website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.
What type of cookies do we use?Necessary cookies
These cookies are necessary for the website to function properly. Some of the following actions can be performed by using these cookies.
- Store articles in a shopping cart for online purchases
- Save your cookie preferences for this website
- Saving language preferences
- Log in to our portal. We need to check whether you are logged in.
Performance cookies
These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimization.
Functional cookies
These cookies enable more functionality for our website visitors. These cookies can be set by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category.
- Live chat services
- Watch online videos
- Social media sharing buttons
- Login to our website with social media
Advertising / tracking cookies
These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may show our advertisements on other websites based on your user profile and preferences.
These cookies also save data about how many visitors have seen or clicked on our advertisements in order to optimize advertising campaigns.
Unclassified
These cookies are still in the classification process. They will show up in one on the following categories; Necessary, Performance, Functional or Advertising.
How can I switch off or remove cookies?
You can choose to opt out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer and it may negatively affect your user experience.
We have made it easy to manage your consents.