FAQs

Choosing a whisky is all about personal taste and with so many styles, regions and flavours to explore, finding the right bottle is part of the fun.

If you're not sure where to start, our Staff Favourites section is a great place to discover whiskies our team particularly enjoys. You'll find plenty of inspiration, whether you're new to whisky or looking to try something a little different.

Still need a hand? Our team shares a genuine passion for whisky and loves helping people find their next favourite bottle. Get in touch by email at contact@royalmilewhiskies.com. We're always happy to offer recommendations, answer questions and help you find a whisky to suit your taste or budget.

If you've forgotten your password, you can reset it in just a few steps. Click here and follow the instructions.

If you've forgotten your username or are still having trouble accessing your account, please get in touch and we'll be happy to help.

Moving home? It's easy to update your address details. Simply sign in to your account and head to My Account, then select Address Book.

Here, you can update your billing address and add or manage multiple delivery addresses which is handy if you'd like to send a whisky gift to friends or family, or have orders delivered to a different address.

Make sure your details are up to date before placing your next order so your whisky reaches the right destination.

Unfortunately, you can't purchase an item while it's showing as Out of Stock on our website. Our online store only accepts orders for products currently available to buy, so you won't be charged for an item we don't have available at the time of ordering.

If there's a particular whisky you're hoping to get your hands on, please email us at contact@royalmilewhiskies.com. We'll be happy to help with any information we have about when it might be back in stock.

Yes! We offer reliable whisky delivery to the USA. Please note that additional US government tariffs may apply to orders shipped to the United States.

We’re unable to deliver to certain US states, so please check our Delivery Information page before placing your order to confirm whether we can deliver to your location.

If you have any questions about ordering whisky from the USA, please get in touch and we’ll be happy to help.

Delivery costs depend on the weight of your order and your delivery destination, particularly for international orders and deliveries to more remote areas of the UK.

The easiest way to check your delivery cost is via the dropdown on our Delivery page or to add your chosen bottles to your basket. Your shipping charge will be calculated automatically, so you can see the cost before completing your order.

For more information about delivery options and charges, please visit our Delivery Information page.

Absolutely! If you're sending a bottle of whisky as a gift, you can include a personal message to make it extra special.

Simply add your chosen bottle or bottles to your basket and as you work through the checkout process, you'll have the option to add your own gift message.

Unfortunately, we don't currently offer a gift-wrapping service. Our priority is making sure your whisky arrives safely and in perfect condition, so every bottle is carefully packed to protect it on its journey.

While we can't wrap your order as a gift, you can still add a personal gift message at checkout to make your whisky gift that little bit more special.

Delivery times depend on your location. Once your order has been dispatched, estimated delivery times are:

Most UK addresses: 1 - 3 working days, but we also offer a next working day service.

Other UK addresses: 2 - 5 working days

International destinations: 1 - 2 weeks

Please note that dispatch isn't always immediate, so these delivery estimates begin once your order has left us.

We use trusted third-party courier services to deliver your whisky safely. While we aim to get your order to you within these timeframes, delivery times cannot be guaranteed and occasional delays may occur.

Whether you're sending a whisky gift to a friend or family member, or simply need your order delivered to a different address, you can choose an alternative delivery address at checkout.

Simply add your chosen bottles to your basket and as you work through the checkout process, you'll have the option to enter a different delivery address for your order.

Yes! We offer a free in-store collection service from our Edinburgh shops (Royal Mile Whiskies and Drinkmonger Bruntsfield), giving you the option to collect your whisky at a time that suits you.

To arrange collection, add your chosen bottles to your basket and click Proceed to Checkout. As you go through the checkout process, select Shop Collection from the available delivery options.

Your card will be charged when you place your order, so payment is taken at checkout.

Occasionally, an item may become unavailable due to circumstances beyond our control. If this happens, we'll contact you as soon as possible to discuss suitable alternatives or arrange a refund.

Need to make a change to your order? Once you've received your order confirmation, please email us at contact@royalmilewhiskies.com. We'll be happy to help wherever we can.

UK VAT is not charged on eligible orders shipped outside the UK. However, your order may be subject to local taxes, import duties and excise duties in the destination country.

These charges are determined by the destination country's rules and are separate from your order total. If additional charges are due, our courier will contact you directly with details of any payment required.

As import charges vary depending on where your whisky is being delivered, we recommend checking the local requirements before placing your order to avoid any unexpected costs.

The whisky industry sees some fantastic limited-edition releases. Sometimes, demand exceeds supply which means not everyone who wants a bottle can get one.

The best way to hear about new whisky releases is to sign up for our newsletter. We'll keep you informed about new arrivals and help you stay up to date with what's happening across the world of whisky.

When demand is particularly high, we may limit the number of bottles each customer can buy. This helps us share our available stock as fairly as possible, giving more whisky lovers the opportunity to enjoy these special releases.

We believe in making the most of the stock we're allocated by our suppliers, so we offer it for sale rather than holding bottles back.

We know how exciting it is to hear about an upcoming whisky release, especially when it's a limited edition or a bottle that's likely to be in high demand. However, we don't take pre-orders or reservations for allocated stock.

Instead, we announce new releases on our website once they're available to buy. This helps us manage limited allocations responsibly and gives everyone a fair chance to purchase these sought-after whiskies.

At the moment, you can purchase in store gift cards from our Royal Mile Whiskies and Drinkmonger shops. Our Online gift vouchers will be back and available to purchase soon!

Terms and Conditions for gift cards and vouchers are found here.

Yes, you may be able to cancel your order, depending on whether it has already been dispatched.

If your order hasn't left our warehouse, we can arrange a refund. If it has already been dispatched, the delivery charge is non-refundable. However, if the items are returned to us undamaged, we can refund the order in accordance with our returns policy.

If you'd like to cancel an order or need advice on the next steps, please get in touch with us as soon as possible and we'll be happy to help.